Privacy Policy

Privacy Policy

Last Updated: March 2026

INTRODUCTION

PawsEase ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us in any way. By using our website, you agree to the terms of this Privacy Policy.

INFORMATION WE COLLECT

Personal Information

We may collect the following personal information when you place an order, create an account, subscribe to our newsletter, or contact us:

- Full name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information (processed securely through third-party payment processors — we do not store your credit card details)

Non-Personal Information

We may automatically collect certain non-personal information when you visit our website, including:

- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on each page
- Referring website or source
- Device type

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

- To process and fulfill your orders
- To send order confirmations, shipping updates, and delivery notifications
- To respond to your questions, requests, or customer service inquiries
- To send promotional emails, newsletters, or special offers (only if you have opted in)
- To improve our website, products, and customer experience
- To detect and prevent fraud or unauthorized activity
- To comply with legal obligations

HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information with the following trusted service providers who assist us in operating our business:

- Payment processors (to securely process transactions)
- Shipping carriers (to deliver your orders)
- Email marketing platforms (to send newsletters and promotional communications)
- Website analytics providers (to understand how visitors use our site)

These third parties are only authorized to use your information as necessary to provide their services to us and are required to protect your information in accordance with applicable laws.

We may also disclose your information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of PawsEase, our customers, or others.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our site, and improve our services.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure server technology, encryption, and restricted access to personal data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you would like us to delete your personal information, please contact us at the email address listed below.

YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of marketing communications at any time
- The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the email address listed below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

OPT-OUT OF MARKETING COMMUNICATIONS

If you no longer wish to receive promotional emails or newsletters from us, you can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders or account.

CHILDREN'S PRIVACY

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly.

CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

CONTACT US

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: support@pawseaseshop.com
Response Time: Within 2–3 business days

We are committed to protecting your privacy and ensuring your experience with PawsEase is a safe and positive one.